We will ship the exchanged item(s) after we receive the returned one(s). No item(s) will be accepted for return or exchange after 30 days from the customer's receipt of products.ĭamaged products (not due to our fault) may receive partial or no credit.Īs long as the product was not damaged or defective, the following items will not be accepted for returns once the original packaging is opened: software, electronics, CDs, DVDs, audiotapes, VHS tapes, and bundles with books and CDs or books and DVDs.Īll returned goods needing new packaging and missing parts are subject up to a 50% restocking charge. Items that do not satisfy the conditions above will not be accepted for refund or exchange. Important: To qualify for the above options:ĭVDs, CDs, electronics, VHS tapes, audiotapes, or games and puzzles must be unopened and in their original saleable plastic wrapped boxes.īooks, flash cards, posters and other products must be unmarked, unwritten on, unbent, and in new condition. The customer also pays for the shipping and handling of all exchanged items.Īlternatively, we can also provide you with store credit for future purchases. If the price of new merchandise is higher than the price of original purchase, the customer pays for the difference in price. Please keep the package as is, and call us immediately for further assistance.įull refund (cost of item(s) only, no shipping and handling cost refunded).Įxchange your item(s) with other item(s) of your choice. Please notify our customer service department within 10 days of receipt of damaged or defective products at or call us at 02. Tajoora will arrange for return of the package back to us. We will gladly replace your item(s) with the same item(s) originally ordered without you incurring any extra fees for shipping and handling.

Received damaged, defective, or incorrectly shipped merchandise (due to our fault):

However, if our merchandise does not meet your expectations, we offer the following return and exchange options: At Tajoora, complete satisfaction is our goal!

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